Crucial Chat: The Core of Continuity is Trust, Confidence, and Competence

When planning for business continuity or disaster recovery there is a strong focus on data storage, planning, information technology, policies, and risk management.  The technical parts of continuity can be solved with technology and money; however, the most important part of business continuity, people, can only be solved with leadership and communication.  This crucial chat introduces a discussion about what people need to have in order to continue work after something bad happens.  Trust, confidence, and competence are keys to making sure our teams and organizations are prepared to recover.