This episode is about human behavior.  It's like Yoda describing the force... it surrounds everything we do.  In this episode we talk a little about the old view and new view of safety.  We also talk a bit about scientific management.  This episode gives three key takeaways: 1. Realize that human behavior is part of everything we do.  2. Understand that human decision making is emotional, not technical. 3. Always consider context.  Most people want to do a good job and don't want something bad to happen.  Too many times when someone does something that results in a bad outcome, we treat that person like they were the problem.  The reality is, people are part of a larger system and we need to consider context if we want to have a positive impact.

When planning for business continuity or disaster recovery there is a strong focus on data storage, planning, information technology, policies, and risk management.  The technical parts of continuity can be solved with technology and money; however, the most important part of business continuity, people, can only be solved with leadership and communication.  This crucial chat introduces a discussion about what people need to have in order to continue work after something bad happens.  Trust, confidence, and competence are keys to making sure our teams and organizations are prepared to recover.

This episode was recorded at a conference in Philadelphia.  In two separate presentations, about two different subjects, it was clear that people were the solution to breaking barriers.  Focusing on people as a solution, and not a problems lets us develop a different lens we can use to examine the issue.  In this episode, we not only discuss the importance of treating people as the solution, we also introduce some techniques to use in order to draw groups closer together to solve problems.  If you need some tips on getting groups to collaborate, this episode can help.  www.cruicaltalks.com.

Crucial Chats are short clips to start a discussion.  The chats are much shorter than full podcast episodes.  They can be used during training days or staff meetings to start conversations and serve as training and learning opportunities.

This Crucial Chat is about empowering employees.  Empowered employees need values and confidence.  Empowerment is important from safety to customer service, but we can't just say "you're empowered! Now go out and solve problems."  People need to trust that they have the information and support they need to make decisions.  This can lead to more motivated employees and healthier workplaces. In addition, if we take care of employees, they will take care of those we serve.

Crucial Chats are short clips to start a discussion.  The chats are much shorter than full podcast episodes.  They can be used during training days or staff meetings to start conversations and serve as training and learning opportunities.

This Crucial Chat is about distractions in the workplace and what we can learn from pilots flying at low altitudes.  What is important at the time?  What is absolutely critical?  What is taking up room in your thoughts that should be compartmentalized and used later?

This is episode 1 of the Crucial Talks Podcast and discusses how identity drives behavior.  Since the industrial revolution, there has been a focus on scientific management.  Including the management of people.  Fredrick Taylor's idea of scientific management has resulted in if-then thinking when dealing with people.  Later, the Social Identity Theory and Self-Categorization Theory were introduced and gave us a way to view human behavior by considering the identities we adopt to deal with the world around us.  This explains a lot about how we interact with people and how we use self-talk to change our behavior and performance.  The stories we tell ourselves can be very powerful precursors to success!

This is episode 0 and explains the goals for this podcast.  People are the answer to many of the issues facing us today.  This podcast focuses on human behavior and human performance.  Using academic studies and experience this podcast blends public administration, sociology, biology, and psychology into a usable set of tools based on the best information we have.  Topics such as leadership, safety, and communication are the focus with tools like storytelling.  The whole goal is to make everyone successful and to build a community of professionals who can learn from each other.