This episode is about human behavior. It's like Yoda describing the force... it surrounds everything we do. In this episode we talk a little about the old view and new view of safety. We also talk a bit about scientific management. This episode gives three key takeaways: 1. Realize that human behavior is part of everything we do. 2. Understand that human decision making is emotional, not technical. 3. Always consider context. Most people want to do a good job and don't want something bad to happen. Too many times when someone does something that results in a bad outcome, we treat that person like they were the problem. The reality is, people are part of a larger system and we need to consider context if we want to have a positive impact.
October 30, 2017