Many times people need information about how work is actually getting done. Inspectors, assessors, leaders, and peers may all want to see how a person or group of people get their work done. This can lead to valuable learning and improvement.
In order to ensure, our "backstage passes" are never revoked so that we get an unfiltered and open view of what is actually happening, we need two things: 1. trust and 2. accurate storytelling.
If we want to observe others and get accurate information, we need to make sure we uphold the trust placed upon us and we need to make sure we tell the story of what we observe with a high level of accuracy.
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