Power is not a bad thing. It is part of the social interactions that occur within and between groups. Some people talk about power as a negative part of existence: that it is based on an individual's selfish needs. This is a little too easy to describe a complex social process that drives behavior. This episode lets us put on a positive lens to view power in a social way. We get to see power is based on the roles people play, the power assigned to those roles, and the way power is used toward in-groups and out-groups. This helps leaders figure out if coercive power is being used in their organizations and what the danger is with that. It shows us all that organizations made up of in-groups have trust and are healthy while those where bosses treat their employees as out-groups creates a toxic environment.

If you would like further information, please visit www.crucialtalks.com and contact me. I would love to talk more about this or present the information to your organization.

The roles we play and the rules we think are guiding an interaction drive our behavior. In this episode, we talk about how roles, stereotypes, and rules guide what people do. We also get a chance to talk about how the groups people belong to impact how they experience life. At the micro level, we can see people, but as we back away, we see how individuals are merely the pieces that make up groups that are categorized so that we can make sense of situations we are in.

This episode is valuable to understanding how people interact in different situations and gives some tools people can use to help them understand others and analyze situations they are in.

As yourself:
1. Who is playing what role.
2. What stereotypes drive their behavior.
3. What game do they think they’re in?
4. Who is making the rules?
5. Who knows the rules?

Please visit www.crucialtalks.com to contact me. If you have any questions or would like to know more about the presentations I give to organizations about these topics, please contact me! Thank you for listening.

If we want to understand behavior, we need to understand what drives people...


Building capacity in a positive way can help us make better lives, create better businesses, and impact our organizations.  In this episode, we blend the concept of Reason's Swiss Cheese Model with Appreciative Inquiry so that we can learn techniques that can help us build capacity.  In this episode, we talk about three concepts from Appreciative Inquiry that can help us:

1. Adopting optimism over pessimism

2. What we observe, practice, and study is what we change

3. Visualizing the future it causes us to move in the right direction.

For more information, to contact me, or to hire me to speak at your organization or function, please visit www.crucialtalks.com

Coaching and self-improvement require that behaviors are changed. This episode uses the self-categorization process to explain some tactics and theories on how we can improve the behavior of others or ourselves.  When there is a mismatch between the role we are playing and the role we should be playing, there is an increased chance that we will not perform at an acceptable level.  In addition, when we adopt the right role with the right behaviors, we can not only do well, we can excel!  Please visit www.crucialtalks.com for to contact me with any questions or if you would like me to speak at your organization.  Thanks for listening!

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